Amazon India — Smart watch didn't received and done payment!

I ordered a watch amazfit bip S from amazon and they delivered it. and the watch is missing. i raised a complain but there is no response. i need my money. i am a poor person. i need my refund. please help me. i need. i am poor i need my money back . help please
They Gave me time of 5 days for the resolution time but i want faster. I want my money back instant. I am poor. I want my money. Please help me. I need.
They said me that investigation team try to reach you but your phone was switched off. But it's lie. They didn't tried to contact me. Help please urgent
And after that they are saying they delivered my product correctly they didn't give me refund. Please help.. please.
Order I'd is:[protected]
NCH docket no. Is 2463479
Please help me
Contact no. Is. [protected]
Place Jaipur, Rajasthan