Amazon India — sofa set ordered scheduled delivery for 8th oct not yet dispatched

I ordered sofa set from amazon on 2nd oct-19 vide order no.[protected] for rs.24950/- which is as on today not yet dispatched by amazon courier center till today that is 11-oct-19. Whenever calling customer care they are answering me wait till 14th oct-19. I ordered for dusehra festival which is already spoiled. I borrowed money from friend on interest to buy sofa set to enjoy festival. I made lot of calls and send mails but they said it is stuck somewhere and not shipped yet.

I dont understand amazon has in house transport facility still why it is taking too much time. Who will compensate pain given to us for doing shopping with amazon.

I purchaed during offer period, now price of sofa set is also increased, i can not afford now to buy another product from market. Now diwali also is very near by.

I really got frustrated waiting longer. My family also shouting me for doing online shopping. This shopping really gave mentally tension and spoiled festival mood. I am paying monthly interest of 5% to my friend for borrowing money just for enjoying festival which is waste now.

Still hoping that the product will be delivered at the earliest in good condition so that at least we can enjoy diwali festival.