Amazon India — springwel mattress, vendor not willing to exchange

Address:	Faridabad, Haryana, 121003
Website:	Amazon

I bought a single mattress online from amazon by paying rs 3500 from my credit card online. But the size of mattress is not compatible with bed. So i requested for exchange but the vendor springwel is asking for rs 2500 more, 1000 the differential amount and rs 1500 unreasonable logistic charges. Vendor springwel is even not willing to return the mattress and refund my money. It is really disturbing that vendor springwel is acting like a dictator and cheater and amazon is unable to do anything. We have bought the product on the reliability of amazon and a to z security.