Amazon India — Subject: Complaint Regarding Wrong Product and Refund Denial

I m Renuka
I received a wrong product from Amazon and returned it the very next day. After waiting over 10 days without receiving my refund, I contacted customer support on May 15. I was assured the issue would be resolved by May 25, but nothing happened.

On May 27, I called again and was connected to the finance team. The representative claimed the item came from a "north side" location and said they couldn't process the refund—then why they have to give a option as refund ? And abruptly ended the call in a rude manner& talk of repeatly saying the same things not give a solution to my refund problem

Later, I connect a call with another support agent told me my refund was denied because I uploaded an "incorrect product." This makes no sense as I returned exactly what I received. I am frustrated with the conflicting responses and poor treatment.

I request immediate action to investigate this issue and process my refund.

Thank you.
[Renuka ]
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