Amazon India — Subject: urgent: repeated order cancellations, false assurances, and mental harassment - immediate resolution required

Address: Captain chuttan lal meena colony near yadav petrol pump, rajgarh road, alwar, rajasthan, 301001

I am writing this with extreme frustration, disappointment, and a sense of helplessness due to the repeated negligence shown by Amazon in fulfilling my orders. Despite being a long-standing and loyal customer who has spent lakhs of rupees on your platform over the years, the treatment I have received over the past 25 days has been nothing short of harassment—both mental and physical.
Let me take you through the detailed chronology of events:
1. First Order Attempt
Order ID:[protected]
Order Date: Around 26th April 2025
Promised Delivery Date: 2nd May 2025
I placed an order for an air conditioner—an essential item given the harsh summer of Rajasthan. By 1st May, the item had not even been shipped, so I contacted customer care. They assured me falsely that the order would be shipped and delivered by 2nd May. However, on 2nd May, not only was the item not delivered, but the order was canceled automatically by Amazon—without any explanation or my consent.
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2. Second Order Atte...called Amazon support again, and they told me it was a temporary technical issue and would be resolved within 24 hours. However, nothing was fixed, and the error persists till date.
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5. Escalation Follow-Up Ignored
On 20th May, I contacted your support team again and insisted on speaking with the most senior escalation manager available. I was promised a callback within 48 hours, but no one has reached out to me yet—even after the deadline has passed.
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Summary
In total:
I placed two orders, both of which were canceled by Amazon without any valid reason or prior notice.
I followed up multiple times, each time receiving false promises and no resolution.
I trusted Amazon again, only to face technical issues and be denied the ability to even place the order.
I am now living in severe heat without an air conditioner due to your repeated negligence.
I have endured 20+ days of mental and physical distress, countless hours on calls, and a complete lack of accountability from your side.