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Amazon India Complaints & Reviews

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Updated: Apr 4, 2026

Complaints 20353

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Bad 😕 It seems that Amazon India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Amazon India reviews & complaints page 8

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I notice that when the issue is difficult to handle, the chat agents lie to the customer that they in their capacity have processed the refund and it will get credited back to amazon pay balance within 24 hours.

However later when you get a call back from amazon it's clear that it was all fake.
Amazon agents on chat just to satisfy customers make false promises....

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I was promised that the product would be delivered by Saturday with my Prime membership, but it still hasn't arrived. The delivery was rescheduled for the next day at 12 PM, yet it remains undelivered, and now the day is nearly over. What’s the point of having a membership and placing an order if it doesn’t arrive on time? Every time I contact customer service, they make false promises, claiming it will be delivered within...

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Bought item from amazon on 9th jan 2025, received wrong size item seller wakefit initiated refund on[protected] of 32683.8/-.
But i have not received it till now, have called amazon customer care multiple time in these days around atleast 15-20 times. All customer care executing asking same details of issue then again taking 15-20 minutes every time and then says i will get my amount in 3-5 days. But till now did not receive my amount...

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We have received wrong product and when we have raised return request delivery boy not accepting the product and said that kindly remove the image of the product with the help of customer care so kindly remove the image of the original product from my Details of the products as:

Order number:[protected]
Order date[protected]...

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Address: India

I, Krishna, am filing this complaint against Amazon India (www.amazon.in) for delivering a damaged and expired product and refusing to provide a refund or replacement despite adequate proof.

Details of the Transaction:

Order ID:[protected]

Product:
Precisely, My Brow Eyebrow Pencil Mini -Shade 06 Cool Soft Black(0.04g)

Order Date: 30 March 2025

Delivery...

+1 videos

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Date of the incident : 20th March 2025

Order Number :[protected]

I ordered a Taco-TP Link CC Camera (costing â‚¹4, 599) from Amazon on March 20th, 2025. The product was delivered, but upon opening the package, I found that a completely different item had been sent.

I immediately contacted Amazon customer service to report the issue. I was informed that an investigation would be initiated....

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In Amazon India. Havells 3 litter water heater, I ordered 12th April and I delayed received at 16 th April. When I fix this water heater it works well, after itâ€™s reach the temperature and auto cutoff . After a hour itâ€™s not providing hot water. Then I call Amazon customer care they connect to technician an he said canâ€™t return this product I send a havells technician he will conform about the product.
Next day...

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Address: Ground Floor, Eros Plaza, Eros Corporate Centre, Nehru Place, New Delhi-110019 Delhi South Delhi DL IN 110019

Website: Amazon.in

I ordered almonds from Amazon on 11 April, the order ID is[protected] This product has not been delivered to me yet Amazon has marked it as delivered. I want a full refund. I am very worried. I hope that the refund will be given soon. Please call me. Call me [protected] my gmail ID [protected]@gmail.com area pincode 283101...

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Website: Amazon.in

Hi, I had purchased wakefit wardrobe from Amazon India 2 months back. However, I returned this product back to wakefit through Amazon after which Amazon status show that it has refunded my money back but I have not received any refund from Amazon or wakefit. Amazon says seller will refund and seller will say Amazon will refund. But seller and Amazon playing with us. It is almost 1 month that I have not received my refund. Just can't believe...

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Hi, I ordered "Kibo Women's Solid Lilac Organza top" and
"DEIDAD Women's Regular Fit Cotton Printed Top_Multicolour" from Amazon on 16march25 . Due to not fit reason I returned "DEIDAD Women's" top and "Kibo Women's Solid" was put for exchange size XL by me. On 26March2025 my both the orders was picked up together . As per amazon business policy my refund was to be initated but no return was credited . I talked to 3-4agents of amazon...

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Address: Amazon Seller Services Private Limited, 8th Floor, Brigade Gateway, No.26/1, 8h Floor, Brigade Gateway, Dr. Rajkumar Road, Malleshwaram, Bangalore 55

Website: www.amazon.in

I purchased a Samsung Galaxy Note 20 Ultra 5G (Mystic Black, 12GB RAM, 256GB Storage) from Amazon India on March 4, 2025 (Order ID:[protected] for â‚¹53, 999, expecting a brand-new, Indian model with warranty. However, I received a used, single-SIM device that was out of warranty, as confirmed by Samsung Authorized Service Center. The first call on this phone was made in June 2022, proving it was used and refurbished. Despite...

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Hello

I have ordered Casio G-Shock 2100 in Rs 9195 and they delivered it on time after unboxing my order i found it was used and found different g-shock cover box
then I call the customer care and told them I got used watch and they took my complain and told me please wait 4days for our team to investigate . Then after four days I call them back again and they told me we have sent you the right product we canâ€™t...

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Website: rxhgpu.com/#

I invested money to them. They said after completing those tasks I will withdraw the commission. After that they offered the big tasks that I would have to add more money. I refused and asked for my money back. They didnâ€™t give me back...

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I am amazon customer from last 5 years. I have amazon pay account. I have auto setup on my amazon pay account. My due date was 5 april i have fund available in my account but still payment did not go through and i got rs 300 late fee. I am trying to connect with amazon customer service via chat and mo one is helping me. They just transfering to another person ad then they just disconnecting chat without any resolution and without any notice....

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I'm writing to report an issue with my recent order Order ID:[protected] Order placed on 29th March 2025, which was marked as delivered on April 2nd 2025 but have not received it.

I have checked with my neighbours, delivery location, and tracking details but the package is missing. I kindly request your assistance in either locating the package or issuing a refund/replacement.

Order ID:[protected]
Item: Newish Pepper Spray
Delivery Address:Charvi Premium PG for Women Besides Image Hospital, Madhapur, Hyderabad Telangana 500081
Delivery Date:April 2nd 2025
Delivery Partner Number:[protected]

Please investigate this matter and provide a resolution at the earliest.

We checked the CCTV but didn't find the delivery partner. Please consider refunding or replacing the product; otherwise, I'll seek alternatives.

Amazon India customer support has been notified about the posted complaint.

Apr 06, 2025

Updated by Asariya Didn't receive any update

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I ordered an MSI GeForce RTX 3060 Ventus 2X 12G OC graphics card (Order ID:[protected] on March 12, 2025, from Amazon.in for â‚¹28, 049. On March 16, 2025, I received a used, dusty GPU fan instead of the ordered product, with no invoice. I immediately contacted Amazon support, provided photographic evidence, and escalated the issue to the Grievance Officer. However, they refused a refund, citing "internal investigation results"...

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Address: Bangalore

Respected Sir/Madam,

I am writing to lodge a formal complaint against Amazon India regarding a serious issue related to poor product quality, return of the product, non-receipt of refund, and wrongful blocking of my account.

Details of the Complaint:

1. I had placed an order on Amazon order number[protected] for peter Enland formal shirt

2. The product delivered was of...

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Order No:[protected], I had ordered CMF by Nothing phone back cover Qty-1Nos.
Item Yet not received amazon order status showed items successfully delivered on[protected].

Kindly resolve the above issue as soon as possible

Amazon India customer support has been notified about the posted complaint.

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Respected Authority,
I am filing this complaint against Amazon India for failing to honor a written refund commitment.
Issue Summary:
I purchased a Tommy Hilfiger bag in March 2023 at a discounted price of â‚¹2, 699 (Order ID:[protected].
The bag had a manufacturing defect, and Amazon approved the return.
Amazon Representative Saranya K assured me in writing that if I placed a new order for...

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Wrong item received, instead of Tetley Green Tea, Lemon And Honey, 25 Tea Bags, 39 Grams, Amazon has given me some other item Mustard oil.
Order #:[protected]
Ordered March 31, 2025 7:25PM
[protected]
[protected]@gmail.com
I ordered the item through Amazon fresh for Rs.145/-
Now since wrong item was received, I asked them to pick up the wrong item and replace me with the correct item.br...

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