Amazon India Complaints & Reviews

कम्पनी और कम्पनी के सेलर द्वारा मेरे साथ बड़ा फ़्रॉड किया है। जो कि इतने सालों में कभी ऐसा नहीं हुआ। मैंने मर्फ़ी रिचर्ड का १५ फिन का ऑयल फ्री रूम हीटर ऑर्डर किया था। जिसकी...

There's a seller named Cocoblu Retail on Amazon India.
This is a fake company. They do not respond to queries.
They do not disclose proper product info on product pages.

Their product details are misleading.
It's a fake company. Do not buy any products from them on Amazon India.
You could get cheated....

I received 3 packets when I ordered 4. And while ordering I was charged delivery charge per packet while ordering. When I asked for refund you are not ready to refund the extra delivery charge that I paid for. Nonsense...

I had made a transaction or Rs 800 to Amazon India via GPay on the 25 of November 2024, the amount was deducted from my account, however, Amazon claims that it has not yet received the amount paid by me despite the fact that I already have the transaction ID with me....

This is regarding my order falsely marked as delivered on 20-Nov-2024 at 10:19 PM. Despite repeated attempts to resolve this, Amazon customer team has failed to address my concerns. This delivery required an OTP confirmation, yet no one contacted me or asked for the OTP during delivery. How can it be marked as delivered without fulfilling this mandatory step? This further proves that the product was not delivered to me. Additionally, I was...

I have raised a request on Amazon platform to return a item because of size issues. But this item is not being picked up by amazon and when I complaint about this to amazon customer support they say it's because of operational or technical issues. This has happened 3 time this week and item is still not picked. This is turning out to be bothersome for me as I can't be always at my stay to give the item. I'm not getting any details about the...

I am writing to express my serious dissatisfaction with the handling of my recent order (Order Number: [[protected]]).

On [19th nov 2024], after a delivery was wrongly rejected without contacting me, I called Amazon customer service. I was assured by Shina, a member of the leadership team, that my order would be reordered and would not be cancelled again. Shina further promised to call me at 11:00am to confirm the details....

I am writing to formally raise a complaint regarding the unsatisfactory delivery service I experienced with my recent order (Order ID[protected], placed on 17th November.

On the scheduled delivery date, I received a call from the delivery person in the afternoon. To my disappointment, they rudely stated that they would not deliver to my address, citing the delivery as being “too small” to warrant their time. Despite...

Dear madam/sir,
I have ordered boat data cable
Order date 07-Aug-2024

Order #[protected]

Order total Rs. 253.65 (3 items)
I have paid, but next day 8aug delivery agent mark my product delivered, that time I was in office, when I came back & ask aunty for my product delivery she said, " beta me to gate par hi baiti rahi thi 12 baje tak" (she had been sitting till 12 'o clock. Then...

Dear Amazon Customer Service Team,

I hope this message finds you well.

We are writing to bring your attention to a critical issue regarding the return pickups for the following items from order #[protected]:

Prestige Roti Maker, Silver, 30 x 20 x 21 cm – 900 Watts (Pickup Tracking ID:[protected]
Matangi Automatic Electric Multi Maker PRM 5.0 Roti Maker/KhaKhra Maker – 1000...

Sir and Madam Menon had My ordered I'd[protected] Pulsar N160, they sent me Ns160 and when I looked for replacement, they did not have any other product, so I filed a return and their delivery boy took the product from home on 31 October 2024 and he fielded the product pickup. I called the customer on the same day, then Madam said wait for 72 hours, so I called them on 8 November 2024, then I spoke to Sir again, then Sir again told...

I was kept on calling continuously and the initial refund was initiated on 6th oct, respectively 18th oct, 4th november and 13 th november and still not getting refund more than 45 days after continues follow up repeating the amazon team says that only payment stuck and why payment was stuck, they are not able to answer rather they were speaking rudely or putting the call on hold (More than 20 mins) or just disconnecting.

Why...

‪+[protected]‬ this no is amazon number?...

I’m reaching out to share an incredibly frustrating and disappointing experience I’ve been going through with Amazon regarding a recent purchase. I wanted to walk you through the sequence of events so you can understand the extent of the issue and the mental harassment it has caused. I would truly appreciate it if you could help expedite the resolution.

1. Order Placed: On 26th September, I ordered a Daikin 1 Ton 5 Star AC with an exchange offer valued at ₹5, 000.

2. Initial Delivery Issue: The AC was scheduled to be delivered on 28th September, but the seller canceled the order just before delivery without any explanation.

3. Reorder and Wrong Product Delivered: I reordered the AC on 28th September, and it was finally delivered on 2nd October. However, the seller sent the wrong product—a 3 Star AC instead of the 5 Star AC I had ordered. Meanwhile, my exchanged AC was collected.

4. Chasing Customer Service for Replacement: Since then, I’ve been relentlessly following up with Amazon’s customer service team via calls and messages. On 6th October, I was told that the replacement would be arranged by 16th October. Though this was a long waiting period, I reluctantly agreed.

5. No Action and Miscommunication: By 15th October, there was no update about the replacement or pickup on the app. Frustrated, I reached out again via chat, where I was assured that pickup would happen on 15th October.

6. Pickup Rejected on 16th October: On 16th October, the delivery agent arrived but refused to pick up the product, claiming he was only authorized to pick up a 5 Star AC, which we obviously didn’t receive. The agent left without completing the pickup. I reported this issue to customer service, and once again, I was assured that a pickup would be scheduled for 17th October.

7. Another Delay and New Date: Now, on 17th October, no one has come for the pickup. Upon contacting customer service again, I was given a new pickup date—6th November.

8. Once again, the pickup was canceled, and a new date was given. On November 6, after waiting 1 month and 13 days, I was told to wait an additional 20 days, with a new pickup date of November 26. Tell me, is this fair, or is Amazon simply harassing its customers?

As of today:

• I have exchanged my old AC, meaning I no longer have a functioning AC.
• I am stuck with the wrong AC, which is lying in my living room.
• I have no clarity on when my refund will be processed, leaving my money stuck for nearly 60 days.

I will have been without an AC for 60 days, with the added mental stress of constantly following up with unhelpful customer service agents. This has been nothing short of mental harassment.

I would really appreciate your support in resolving this matter as soon as possible.

Thanks,
Sahil Hariani

Amazon order no.[protected]
I purchased sleepwell ortho mattress on 5 oct from amazon.
I received on 23 oct, which was defective. I contacted amazon & pickup up scheduled for 26 oct. On 26 oct no one came to pickup, & status was updated that customer refused. I again contacted amazon & pickup was re scheduled for 29 oct. On 29 oct no one came to pickup & status was updated, customer refused. I never reffused, no one...

As i have purchased a HP chromebook by amazon on 24th september2024 in exchange offer, product delivered me successfully by taking my old and given me new one, but there is technical glitch in HP Chromebook, I asked for service but no one visited at my residence then, the return created by amazon team, product successfully picked by SDA after checking all the thing in cromebook, he took pictures then he mention pickup successfully done on 14th of October. On 20th October product arrived in return FC's and on 21st October at the time of refund they mention product lost, now we talked to team, they saying you gave us wrong product and denied for the refund.

now I wanted to ask, you always send an educated SDA for digital product, after checking everything (brand, product, screen)he take the product in same cartoon with invoice, barcodes, then he took OTP then only he mention pickup successfully done .if product is pickup by me, then whatever happening by your hand is your responsibility, why customer suffer by this big amount of 15000.

i talked 20 times in amazon everytime they say if product is pickup successfully from your hand then whatever happen its our responsibility, now why they dined to refund my amount even it is not my mistake
firstly product is lost, then they show wrong how it is possible if something is lost, then it come to know wrong .

i need my refund it is heartly request to you

I am extremely disappointed with Amazon’s service. I ordered a sofa weighing 50 kg and clearly mentioned in my address and special instructions that my apartment is on the 6th floor, and the sofa would need to be carried via the staircase as it can’t fit in the elevator. I even requested additional delivery help due to the weight. Despite this, the delivery person left the sofa on the ground floor without any effort to deliver it to my apartment.

When I contacted Amazon customer service, they shifted all responsibility to the seller, stating it was a "seller-fulfilled order" and suggested I ask my neighbors to help me carry it to the 6th floor. They refused to provide any assistance or compensation for the cost I would incur to get it upstairs.

Amazon promotes a "doorstep delivery" service, but in this case, they are deflecting responsibility onto the seller and delivery personnel. To make matters worse, the customer service representatives kept me on hold for 30 minutes, and then pretended there were network issues to avoid addressing the problem properly.

This isn't the first time I've experienced such poor service with heavy items – the same thing happened when I ordered two beds. I’ve already had to bear additional costs for delivery on previous orders, and it seems this has become a pattern of negligence.

This is not the kind of service one expects from a company like Amazon. It's deeply frustrating and unprofessional. I hope Amazon reconsiders how they treat their loyal customers before losing more.

#AmazonFail #CustomerServiceNightmare #PoorService #DisappointedCustomer #Amazon

I placed an order of Kids trolley bag dated[protected] via Amazon India, order id being[protected]. Which wasn’t delivered instead a clothes drying stand was delivered. On complaining the same was to be picked up on 25th oct 2024, which didn’t happen because the pick up guy wasn’t able to verify the item as it didn’t match the original order. Now every day I get a message on item being picked up but it hasn’t been picked...

I had ordered Prestige make 2200 watt Induction Cooktop on 25.10.2024 and paid Rs. 3749/- accordingly. Amazon India delivered 1600 watt Prestige make Induction Cooktop on 26.10.2024. order no.[protected], Invoice no. BOM7-6187 did 25.10.2024.

On delivery, my family took video of opening the package.
I will provide this video as a proof. On 26.10.24, I tried to register return through Amazon India app, but could not do so. I had contacted customer care on 27.10.24 and attached photo of delivered product. Initially, they had not refused to replace the product and told to call later after 10-15 minutes. When I had called back, customer care personnel refused to accept the request for replacement of wrong delivered product.
I would like to register a complaint against Amazon India for delivering wrong product and not accepting customer request for replacement with correct product.
I would like to recover expenses Rs 1000/- additionally for all the nuisance and disturbance made to me.

My name mogili santhi my order is iqoo z9s 5g titanium matte mobile order date 01/10/2024 order id[protected] payment rs 18, 406.95 ruppes paid at 01/10/2024 but not delivery my 0rder item present day still time amazon team and seller darshitha etel both parties is cheating no response both parties kindly request in both parties on criminl action...