Amazon India Complaints & Reviews

I, Dr. Pooja G. Koppa, submit this complaint against Amazon India for deficiency in service and unfair trade practice as follows:
On 09/05/2025, I received a laptop of a different model with inferior specifications, which is not as per the contract of sale. This constitutes a clear case of delivery of wrong product and deficiency in service. I immediately contacted Amazon customer care and explained the issue, attaching photos and order details. Despite repeated follow-ups, I received only apathetic and unhelpful responses, and no corrective action was taken. I request an immediate replacement with the correct laptop model as per my order, or Full refund of the amount paid. Compensation for inconvenience and mental harassment caused. Any other relief deemed fit by the Forum. I respectfully request the Forum to direct Amazon to resolve my grievance as above, and to take appropriate action to prevent such unfair practices in the future.
Attach all supporting documents too.
- Also Send a copy to Amazon and retain proof of submission.
- On 05/05/25, I ordered a laptop (Model: HP 15, AMD Ryzen 5 7520U,
- ⁠Specifications: HP 15, AMD Ryzen 5 7520U, 16GB DDR5,
512GB SSD, (Win 11, Office 21, Silver, 1.59kg),
Anti-Glare, Micro-Edge, 15.6-inch(39.6cm),
FHD Laptop, AMD Radeon Graphics, 1080p
FHD Camera, Backlit KB, fc0156AU |
B0CY2PLQ8N ( B0CY2PLQ8N )
HSN:84713010
Shipping via Amazon (Order ID:[protected]
- I paid ₹39, 490/-through credit card

I purchased a TV for ₹15, 500 from Amazon, trusting their claim of free installation. However, the technician who came to my house insisted on installing a wall mount, stating that only they could do it, or else the warranty from Amazon would be void. He charged ₹4, 000 for the wall mount installation, claiming it included the service and the product. When I argued, he threatened that the warranty would not apply. I have proof of the payment. Spending an extra ₹4, 000 for installation and warranty on a ₹15, 500 TV is outrageous and deceptive! This is a scam by Amazon. I urge everyone to avoid buying from them. I demand justice! #AmazonFraud #ConsumerComplaint

Order placed
Order number
9 May 2025
[protected]

I bought borsche vacuum cleaner through Amazon, the product is not working in wet mode
Despite multiple attempts they are saying the product is non refundable
So kindly let us know what to do further....

Hello, iam writing to file a complant regarding the item i had purchased feblich portable camping stove with carrying case... Order id:[protected] online via amazon.in for RS.1649. order placed: 24 December 2024. But received broken case and not functioning the lock and unlock knob. Return and refund is not accepted and Amazon hidden my order details and I can't find the order on Amazon site. Customer service argue me like that the email id from me is contacting them is no registered with any Amazon account. And in your Amazon account there is no email id registered (only registered with a mobile no.) so they can't find the order details.then i decided online consumer complaint for help. So please keep you taking action and step to return and refund and solve my problem. Kindly help me via email. Sincerely, h. Lalkanhai

I had orderred for samsung galaxy buds 3 pro from amazon, i received an empty box
After returning the empty parcel amazon did not refund my money and i stand with nothing now paying emi for the product every month

I notice that when the issue is difficult to handle, the chat agents lie to the customer that they in their capacity have processed the refund and it will get credited back to amazon pay balance within 24 hours.

However later when you get a call back from amazon it's clear that it was all fake.
Amazon agents on chat just to satisfy customers make false promises....

I was promised that the product would be delivered by Saturday with my Prime membership, but it still hasn't arrived. The delivery was rescheduled for the next day at 12 PM, yet it remains undelivered, and now the day is nearly over. What’s the point of having a membership and placing an order if it doesn’t arrive on time? Every time I contact customer service, they make false promises, claiming it will be delivered within...

Bought item from amazon on 9th jan 2025, received wrong size item seller wakefit initiated refund on[protected] of 32683.8/-.
But i have not received it till now, have called amazon customer care multiple time in these days around atleast 15-20 times. All customer care executing asking same details of issue then again taking 15-20 minutes every time and then says i will get my amount in 3-5 days. But till now did not receive my amount back from amazon.
I dont know what to do who can help me in this.
Its around 2 months after refund initiated and still i have not received it.

We have received wrong product and when we have raised return request delivery boy not accepting the product and said that kindly remove the image of the product with the help of customer care so kindly remove the image of the original product from my Details of the products as:

Order number:[protected]
Order date[protected]...

I, Krishna, am filing this complaint against Amazon India (www.amazon.in) for delivering a damaged and expired product and refusing to provide a refund or replacement despite adequate proof.

Details of the Transaction:

Order ID:[protected]

Product:
Precisely, My Brow Eyebrow Pencil Mini -Shade 06 Cool Soft Black(0.04g)

Order Date: 30 March 2025

Delivery Date: 20 April 2025

Complaint Date: 20 April 2025 [The date I first contacted Amazon Support]

Nature of the Complaint:
Upon receiving the product, I found it to be defective—the pencil had no lead inside, rendering it unusable. Additionally, the product was expired. I immediately raised a concern with Amazon Customer Support and attached both a video and image clearly showing the issue.

However, I received a reply stating that a refund/replacement could not be processed.

This is a violation of my consumer rights under the Consumer Protection Act, 2019, which ensures protection against defective goods and unfair trade practices.

-Relief Sought:

Full refund of the purchase amount.

Compensation for the inconvenience caused.

Strict action to be taken against such negligent customer service practices.

-Attachments:

Copy of Amazon’s response email

Details of order confirmation, Invoice

Video/image evidence of the damaged product

I request the Honourable Consumer Forum to kindly consider my complaint and initiate appropriate action.

Thank you for your attention to this matter.

Sincerely,
Krishna

Date of the incident : 20th March 2025

Order Number :[protected]

I ordered a Taco-TP Link CC Camera (costing ₹4, 599) from Amazon on March 20th, 2025. The product was delivered, but upon opening the package, I found that a completely different item had been sent.

I immediately contacted Amazon customer service to report the issue. I was informed that an investigation would be initiated. After waiting patiently for five days, I followed up again. The representative apologized for the error and asked whether I preferred a refund or a replacement. I requested a replacement, but was told that a replacement was not available, so a refund would be processed instead.

The return pickup was scheduled for April 4th, 2025, and the wrong item was successfully collected on that date. I was informed that the refund would be initiated within 13 days of the pickup. I am attaching the supporting document below for your reference.

However, by April 17th, 2025, I had not received the refund. I contacted customer service again and was told that another investigation would be raised.

Two days later, I followed up again, only to be told that the refund could not be processed because the product was "intact" when delivered. I questioned how this could be the case, especially since I had already received an apology and confirmation that the wrong product was sent during the initial investigation. Unfortunately, no clear explanation was provided, and the representatives remained unresponsive.

I kindly request that this matter be escalated and resolved. The incorrect product was delivered, acknowledged, and picked up by your delivery partner. I am simply asking for the refund that was promised to me. Please look into this issue and ensure that my refund is processed without further delay.

Thank You

In Amazon India. Havells 3 litter water heater, I ordered 12th April and I delayed received at 16 th April. When I fix this water heater it works well, after it’s reach the temperature and auto cutoff . After a hour it’s not providing hot water. Then I call Amazon customer care they connect to technician an he said can’t return this product I send a havells technician he will conform about the product.
Next day technician called I didn’t pickup call and he came next day on 19th he checked and said thermal sensor problem I will clear it on Monday 21st. He also not came then call has closed till today nobody came . I don’t want defective product. I want refund of the product and worst service from service centre

I ordered almonds from Amazon on 11 April, the order ID is[protected] This product has not been delivered to me yet Amazon has marked it as delivered. I want a full refund. I am very worried. I hope that the refund will be given soon. Please call me. Call me [protected] my gmail ID [protected]@gmail.com area pincode 283101...

Hi, I had purchased wakefit wardrobe from Amazon India 2 months back. However, I returned this product back to wakefit through Amazon after which Amazon status show that it has refunded my money back but I have not received any refund from Amazon or wakefit. Amazon says seller will refund and seller will say Amazon will refund. But seller and Amazon playing with us. It is almost 1 month that I have not received my refund. Just can't believe...

Hi, I ordered "Kibo Women's Solid Lilac Organza top" and
"DEIDAD Women's Regular Fit Cotton Printed Top_Multicolour" from Amazon on 16march25 . Due to not fit reason I returned "DEIDAD Women's" top and "Kibo Women's Solid" was put for exchange size XL by me. On 26March2025 my both the orders was picked up together . As per amazon business policy my refund was to be initated but no return was credited . I talked to 3-4agents of amazon customer support and after many conversations i received the return of "DEIDAD Women's" top but still my one refund is pending for "Kibo Women's Solid Lilac Organza top" . Now i am unable to tap the support executive . Attaching the photos with status what is displaying on the amazon account . Its displaying product is lost in transit .
I want to get my refund back

I purchased a Samsung Galaxy Note 20 Ultra 5G (Mystic Black, 12GB RAM, 256GB Storage) from Amazon India on March 4, 2025 (Order ID:[protected] for ₹53, 999, expecting a brand-new, Indian model with warranty. However, I received a used, single-SIM device that was out of warranty, as confirmed by Samsung Authorized Service Center. The first call on this phone was made in June 2022, proving it was used and refurbished. Despite raising a return request within Amazon’s policy timeline, Amazon has repeatedly denied my refund or replacement, even after their own technical team verified the issue. I have provided all evidence, including the Samsung service center job sheet, invoice with IMEI number, and Amazon’s product listing—yet Amazon refuses to act against the fraudulent seller. Instead, they are misleading me and closing my case without resolution. I have also filed a complaint with National Consumer Helpline (Grievance No: 6949338), but Amazon falsely claimed the issue was resolved. I demand an immediate refund or a proper replacement, failing which I will escalate this legally and highlight Amazon India’s unfair business practices on social media and news platforms. Jago Grahak Jago, please intervene and ensure justice for me and other consumers facing such fraudulent practices.

Hello

I have ordered Casio G-Shock 2100 in Rs 9195 and they delivered it on time after unboxing my order i found it was used and found different g-shock cover box
then I call the customer care and told them I got used watch and they took my complain and told me please wait 4days for our team to investigate . Then after four days I call them back again and they told me we have sent you the right product we can’t return...

I invested money to them. They said after completing those tasks I will withdraw the commission. After that they offered the big tasks that I would have to add more money. I refused and asked for my money back. They didn’t give me back

I am amazon customer from last 5 years. I have amazon pay account. I have auto setup on my amazon pay account. My due date was 5 april i have fund available in my account but still payment did not go through and i got rs 300 late fee. I am trying to connect with amazon customer service via chat and mo one is helping me. They just transfering to another person ad then they just disconnecting chat without any resolution and without any notice....

I'm writing to report an issue with my recent order Order ID:[protected] Order placed on 29th March 2025, which was marked as delivered on April 2nd 2025 but have not received it.

I have checked with my neighbours, delivery location, and tracking details but the package is missing. I kindly request your assistance in either locating the package or issuing a refund/replacement.

Order ID:[protected]
Item: Newish Pepper Spray
Delivery Address:Charvi Premium PG for Women Besides Image Hospital, Madhapur, Hyderabad Telangana 500081
Delivery Date:April 2nd 2025
Delivery Partner Number:[protected]

Please investigate this matter and provide a resolution at the earliest.

We checked the CCTV but didn't find the delivery partner. Please consider refunding or replacing the product; otherwise, I'll seek alternatives.