Amazon India — Surge protector/syska leds

Address:	400095
Website:	www.amazon.in

Tracking no[protected]

Pathetic experience ever.

Company promises to deliver the product after a week by 24th october. I recieve message daily but never received product.
Delivery boy calls and forwards the details to the company as customer not available instead of visiting home address. Worse part is nobody comes to my place but forwards information as product delivered and in the hand of customer, but actually no one comes and calls and says will be delivered next day. Called customer service almost everyday but all efforts goes in vain as no resolution even after all the attempts. Instead gets response they cant co ordinate with delivery guy. Imagine an onlinr portal whose first job should be to get the delivery to the customer cant co ordinate with the delivery team, it was a joke! Secondly, after the delivery date when i ask to speak to manager as 4 attempts were failed and customer service advisor couldnt resolve in 4 days, i am denied by the advisor and shouts and rudely ends the call from his end. Ultimately i speak to a manger, who has no resolution except replacement for the product not delivered which will take 2 more weeks or refund which will take another week. So after you place the order, you spend a week and then u r asked to waste another time and that too for the payment you have already made online. I am not sure how much money company kust be making after keeping customers money for 2 to 3 weeks like this. For the worse customer experience and a delivery time who cant trace a crowded mumbai city's address at malad west, delivery teams inefficiency, you get nothing. However amazon has a policy of just working internally for all the feedbacks causing frustrations and mental agony to the customers and wasting their time. As per them, they dont consider the customers statutory rights and the service customer should get as per customer protection act 1986.

Regards,
Rajendra soni