Amazon India — Tampered, unsealed Fake airpods pro

Address:

Bangalore

Hi Amazon team

“Amazon great Indian festival scam 2021”
#How to save yourself from the scam # Bangalore

Here’s my issue

I have ordered 2 AirPods
One was AirPods 2 and another one is AirPods pro as a birthday gift.

I have received both the products, AirPods 2 was in good condition

Airpods pro had the issue,
Amazon packaging was not great,
When we opened the product the seal of the box was broken,
The wire packaging seal inside the case was open, not sealed properly.
We thought it might be fake or may have some defects

We called the customer service team, they connected us with the concerned
Explained the issue, they told us to return the product

We uploaded all the pictures they verified with the bill and all the other details and initiated the return and said the money will get credited in 7 days.

Oct 21 delivery guy comes to pick up the product, verify things and check all the accessories and take the product.

The Return process in the app said - Picked up and on the way back

After 6 days we saw our refund process is not moving it’s been more than 5 days,

We called the team, they said they will rise to the concerned team and disconnected the call

On 29th we again called they said we have raised it to the concerned team toinvestigate

Just a disclaimer it took 6 hrs overall to connect and talk and explain the issue again and again to 9 customer service representatives till now and their so-called concerned team

On 31st we again called, they said you have sent us a fake product,
We cant refund.

These guys haven’t received the item, as in it was showing Picked up and on the way back.

We explained we have received a tampered product, without a proper seal and all that’s what our issue was to return the product

The packaging was open, the seal was open
We have raised this issue to you
We have returned the product as per amazon policy with all bills and accessories
Your team confirmed, we uploaded the pictures, your team verified and initiated the return
The team verified and the delivery guy verified and after 10 days you are telling that
the rude escalation team have disconnected the call saying “Thank you for calling amazon”

It took another harassment of hours to explain 2 more people to get back to the concerned team.

They said some other concern team will call back we haven’t received any call back till 8 oct

Tried calling customer service the wait time being very high,
Still, I manage to connect with 2 representatives, they kept my call on hold and after 1 min it got disconnected. Just imagine the kind of mental harassment, and the number of hours I have spent to explain the issue again and again

Today, 9 th Oct sat for 2 hours explained the issue again and again to 3 customer representative
Got on a call with some some rude head of the team, didn’t even listen to my issue, said you guys have returned fake product cant help and disconnected the call
For which I was on call for 45 mins waiting to connect with the best person

The best part of my whole journey of harassment

Amazon did not receive my product, they must have lost it in transit or stolen or their delivery guy would have tampered with the product as in the app it shows picked up on the way they have not received the item for last 20 days

If it was a fake product, there was no communication from the amazon side,
Nor they have returned the product to me which should have happened within 3 days
No message, email, app notification etc.
Nothing zero.
For 12 days I was kept blank about the situation.

Today i cant trust amazon, with returns, we receive fake tampered products, we get harassed with wait time and calls, we get no information for 12 days we get blamed for returning fake products, we as customers become losers.

My request to people in the amazon senior leadership team, customer support, ops team etc. seeing this, don’t harass the customer, please help them don’t blame for the mistakes you do.

I am raising this issue after 20 days of mental torture which I have faced, don’t force me to move to a court or a consumer forum. I need my money back 18999.
Don’t force me to sue you for the mental torture I have faced and I can’t let this happen to customers of India so that you take away our hard-earned money and put blame on them for the mistakes you do with your delivery guys, and logistics & transportation.

You guys have already destroyed the birthday present, now my mental health. Please help me now, I don’t have the power to leave all my work again and again explain issues to multiple people and wait for hours on calls.

I just need my money back that's it. Its my hard-earned money. There are lot of people getting fake products, please check your seller as well. See the reviews recently people have posted. I can relate to that.

I am attaching all the proofs and records to this drive
Added my bill,
Picture of the seal broken product, which were uploaded to the team before pickup
Order id[protected]
Pickup id[protected]
Current Refund status - Picked up on way, still not received