Amazon India — the prepaid products have not been delivered

Website:amazon.in

I have placed the order #[protected] from amazon.in on 24th july. And its showing in my account that it has been delivered on 29th july. But i did not receive anything. I am calling and sending emails to amazon india. But they are not doing anything or investigating the matter. It was a rakhi gift so i wanted it to get delivered at least on 5th august. Now amazon people are saying that they can't deliver the product. As they have delivered it to someone else. But i want all the products to be delivered to me.
I have questions :
Why did the courier boy not call up the given cell number before delivering it???
How can they deliver the prepaid products to anyone else???
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