Amazon India — The way the customer care agent was responding i dont think ill receive the refund any time soon

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Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India.

I have ordered a nyra decor portable teepee tents with padded mat and cushions free kit bag grey blue sold by nyra decor in amazon on july 14th for my niece's birthday in aug end from my sister's account. The order was supposed to deliver by july end aug first week. However, due to covid i expected a bit delay. Until aug 15th it didnt delivered when i contacted the customer care they told me they contacted the seller and will be delivering in a week. After a week i saw it has been returned to seller, however when i contacted they said i have initiated the return.. I had to send the track details and the lady in the customer care told me there was some fault in the product so it went back to seller and they initiated the transfer it was on aug 20th. As of now i haven't recived the refund after 20 plus days. I contacted the customer care again and still had the same reply that i have initiated the refund and when i explained the whole thing the customer care agent told me he initiated the refund. But when i asked for an email he mentioned he send the request to the team lead and il receive an email. The way the customer care agent was responding i dont think il receive the refund any time soon. Please help me resolve this issue.