Amazon India — they are not giving refund 5 days over my pickup is already done

Website:www.amazon.in

I got an a damaged phone from amazon and they are give me replacement but that phone also some issues thats verified from there technical team. On 19th moring they are already done my pic up but in this moment they are not initiated my refund my product already reached a fulfilled center but they are applying delaying policy and hold my money with them
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