Amazon India — They doing fake promises

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201303
Website:	Www.amazin.in

Hi team,

My name is pankaj, I am using amazon from last 2-3 years. I was ordered a product on 26th December
When I was get that product found broken and already used so as per my request they returned that product and pay refund which is credited on 9th Jan after that again I placed an order on date 9 of jan as per amazon order delevery date is 14 january but still i have not receive any product nor call from courier side when I called to customer care they told me product is already delivered on give address after that as per my many calls they goes to check and found product is still on courier hub and they promised me they can deliver product on 15 January (Sunday).

Please help me no Buddy replying from courier side.