[Resolved] Amazon India — they're refusing to take product back | |||
I bought Kent water purifier delivered on 5th July, 2019. Companies ' installation person came and refused to install that machine reason being genuine that TDS is very high and this machine will not be compatible for the requirement. Instead we need to get RO water purifier. Now I'm asking the same to Amazon either refund my money or exchange it with RO But they are simply refusing saying since no problem in product we cannot take it back This is ridiculous When companies representative are asking to get it changed how can Amazon say No. They are to facilitate the sale not create problems for customers. Please let me know how this forum can help me solve the problem. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Amazon India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir,
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards,
Team Kent
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards,
Team Kent
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We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in. You may also call us at +91-[protected].
Regards,
Team Kent