Amazon India — Transaction done but order not booked

I have done 2 transaction of same amount of rs.1699/- each on same date on 10/07/20. Payment deducted from my account but order not booked. I checked it with my bank but they are telling that both the transaction of rs.1699/- each was done successfully.
Transaction ref no. Are[protected] &[protected] on dated 10th july 2020, amount - rs.1699/- & rs.1699/- respectively.
Also i got the message from from that payment successful on billdkamazonseller se.
Kindly resolve the issue at the earliest.
Thanks & regards
My email id - [protected]@yahoo.co.in
Mobile - [protected]
Ajay kumar upadhyay