Amazon India — Unable to Deliver product on time and false status message and updates. Delay in refund.

Address:	Hyderabad, Andhra Pradesh, 502032
Website:	www.amazon.in

This is regards to my 2 recent orders with Amazon India through www.amazon.in

1) Order id : Order#[protected]
Shipment Id : Courier: Amazon Transportation Services, Tracking #:[protected]

Issue with my order : 1) Delivery boy did not call me back when attempting for delivery. When I tried to reach him, his phone was switched off. It happened for 2 days /2 attempts. They returned the package to Amazon back.

2) I have applied for refund but did not get any refund and it is processed as usual. Why there is delay in my refund when it is your delivery fault ? We pay thousands of rupees with our credit cards and you don't care to call us while delivering the product ?
I need my refund immediately.

Order 2 : Placed same order next day and cancelled previous order :
Order Id : ORDER #[protected]
Shipment id : Courier: Amazon Transportation Services, Tracking #:[protected]

1. Same issue delivery guy did not call me back on first attempt of delivery (on 20th October)
2. Second day no one attempted for delivery. Issue escalated to amazon customer service . But no action taken place.
3. There was no second attempt for delivery, neither any sms or message to me. Currently, it shows, customer refused delivery( Highlighted in blue) below. What the hell you guys think to keep such a status message without contacting customer ?

I need immediate refund of the same again.