Amazon India — unable to get my refund

Dear sir, i ordered kitchen chimney for my house, and i paid through my debitcard of ecobank, liberia, west africa, they sent the information of refund, i went bank the money has not refunded, so i request you to do the needful,

Shipping address: chasmeena ibrahim chasmeena ibrahim 84, main road kadayanallur, tamil nadu, 627759 in

The invoice. Order no:[protected] credit note no: blr7-c-142947 original invoice number: blr[protected] invoice details:[protected] original order date: 31.10.2018 credit note date: 15.11.2018

Sold by: cloudtail india private limited sy no. 524/1, 2, 3, 4, 6, 525/1, 2, 3, 4, 5, 6, * 526/3, 4, 5, 6, 527 of madivala village and sy no.51/1 of thatanahalli village, kasaba hobli, anekal taluk,, bangalore urban district bangalore, karnataka, 562107