Amazon India Complaints & Reviews

This is first time ever in my life i am submitting a complaint forum. I have ordered an item (Power extra battery grip) from amazon.in and the seller is exborders. I have made this order on 13th of last month (13/11/2018). First thing amazon told me was exborders is the seller and the item will be arriving between 21-28th of november when i made the deal with them (Full payment was done by the time). I have been waiting for either amazon or the seller to respond back to me regarding the shipment. They never did. I started waiting on my doorstep to see if a delivery men deliver the item. Till 24th of november i was having no sign of anything regarding shipment. On 24th, amazon told me item is dispatched and will be arriving by 28th. I have waited then again. No calls or any sign of shipment. But tried to track item, but it was still just "dispatched". I was asked to call the seller to track item. So i did on 27th. Some body from exborders told me, they don't have any tracking details of item. Note that it was just a day before, per what they told me of final date of shipment. 29th of november 2018, when i opened my amazon order page, amazon told me, they they believe the item was delivered. I was like what! Amazon believes seller was already delivered the item, seller (Exborders) told me they don't have any tracking details since it is coming from somewhere of country. Only thing i knew on 29th of november 2018 was nobody knows about this business i made with amazon and no tracking of anything and we were just going in loops, except i knew one thing the i spent my money and lot of time on this to earn knowledge that i was just cheated by what all of them who were involved in this business. Either amazon nor exborders ever showed a sign of responsibility of letting me know the status updates. Even if it was delayed. So amazon asked me to send them a feedback regarding the order or shipment with exborders for some reason. I wrote up all this story in the feedback session. The very next day, i got a call from exborders for the first time to tell me to update my negative review on amazon. And they gave a link to goto amazon and step by step explanation of how to remove or update my current feedback about the order. I thought they could have even more dalay my shipment just because i wrote up negative review. So i updated the feedback. When amazon asked me why, i told them the reason is "others" per their feedback remove page. Same day when the called me, the final date will be on or before 5th of december and today is december, i don't even have a status of "item is ready for delivery" on amazon, but i still have their sorry for delayed shipment. I feel like i am completely cheated by these people. They lack responsibility. I don't know what to do about this. I made this purchase for a reason. Item is required/needed for me to use on 3/12/2018, which is already passed. Please help me.
Attaching all the details i have stored as proof.

I had returned the same products but yet i have not received any information and refund from the company and seller, they didn't send me any mails yet about return
This is my
Order id:[protected]
Return date - 4 december 2018
So please sir check the details from the return pick up agent who picked up the products and he didn't give me any receipt regarding return had success

The Worst service from Amazon. I have purchased Asian shoes spicy 51 white womens sneakers Ordered 10 Oct 2018, Delivered 16 Oct 2018, Returned 18 Oct 2018. Till date i havent received my refund. From that day onwards i was trying soo badly to get my refund back however Customer service people are giving me ### replies. They are just asking me to wait for 3 days. From then onwards whenever i am calling them they are giving me the she giving...

For the past three months i have been getting a charge on my discover card for $12.99 listed as merchandise. I do not know what this is and never authorized it. Please credit the charge as of november 16, 2018. Their is a reference number 4y6tr318yxa i have no idea what this charge is for and for the last 3 months, could this be credit for sept, oct, nov. Thank you

Hello how are you... Good services and quality products.. Thank you amazonou were redirected to this page, because your complaint is short, not informative and does not provide a complete picture of your problem. To make sure your complaint is as complete as possible, please carefully fill all the requested fields below, by followin ou were redirected to this page, because your complaint is short, not informative and does not provide a complete picture of your problem. To make sure your complaint is as complete as possible, please carefully fill all the requested fields below, by followin

Dear sir/madam,

In our customer account [protected] of smt. S. Sasikala a fraudulent transaction for rs. 43299/- was done on 02.12.2018 (Via sbipg pu[protected]amazon mumbai). The customer has not received any otp and she does not shared the password. The customer has not done any purchase on the particular date. Kindly stop the purchase order and reverse the amount to the customer account.

I have submitted the complaint last time also i didnt recieve any reply or any refund of my shoes.
Its been 2 months and amazon is not returning my amount of 1421. Please look at my complaint and check what should be done or else i will tweet or take any serious action towards this i am in need of money facing some problems. My order id is
[protected] and the date of refund issu3d is 21st october 2018.

Many o[censored]s have been buying from amazon.in with several issues. They allow very little of this on their facebook page.

For the past two years i have been experiencing missed orders. Amazon.in feature "leave with a neighbour" doesn't work at all. The neighbour was not called even once. The courier cancelled the order stating that i did not respond. I could not attend to this, that is why i enabled the "leave with a neighbour"

I was given assurance by a cs exec that everything would be taken care off. After every such experiences they sing the same kind of song. I have had five such experiences over the span of 2 years. The account still shows dispatched for these items.in feb 2018 i was offered a cashback of inr 100, which was credited to my account only a few weeks back after a span of 9 months.

Sir i order one graphic card in amazon details
Order date
24-nov-2018
Order #
[protected]
Order total
25, 990.00 (1 item)

My order arrived in 1st december but is different product so i call to amazon call center service is tell accept your order and give back to product to deliverboy after 30 minutes refund amount returned your original payment after 2 hours again call to customer care is told next is made please wait ok i agree after next days again is not refund is not process next i will call to call centre again is telling you most wait 5 days minimum or you ge amazon welt amount but you most use in amazon only plz help to refund amount

Dear mr. Bezos,

Greetings from calpro food essentials!!

I had purchased plutofit "franchie supporter vide order no.[protected], invoice no. Dl[protected] dated 28th november 2018 costing rs. 348.00 including gst (Copy of invoice and scanned image of the packing box is enclosed). I am a prime member of amazon and shipping is free for me on all the products delivered.

After opening the packet it has been observed that the max retail price printed on the box of the above item is rs.170/- (Incl. Of gst) whereas i have been charged almost double the amount for no reasons. You may note that in india it is illegal to sell things more than mrp and amazon being a platform between buyer and seller should keep a track of this that goods shall not be sold out more than mrp.

Amazon has good customer oriented service policies and i am surprised that i have been shipped the product without checking mrp during packaging.

You are requested to intervene into this matter & refund the excess amount charged to my bank account. Also i need an assurance from amazon that all my future orders shall not exceed the mrp printed on the product.

Regards.

Amit agrawal

I requested for return upon receiving the product due to it being of inferior quality. The request was made on the same day of product receipt but the pickup company didn't pitch to collect the items. I made contact with customer service and they rescheduled it for the next day and i received confirmation that they will be picking up the items. However they canceled the pickup. I had to call them (Customer service) again and they have rescheduled it again (4th time) and i am not sure if they will be coming to collect. The major issue is that you cannot go out whilst they have given you an estimated time for pickup and thus you are tied in the house. Hence, i thought they might be able to assist at this platform. My order number :[protected]
Items to be returned :

Kid's stop girls' blended lehenga choli set (Kist_bluepinklehenga.12, multi-coloured, 4-5 years)

Kid's stop girls' blended lehenga choli set (Kist_bluepinklehenga.12, multi-coloured, 8-9 years)

Kid's stop girls' blended lehenga choli set (Kist_goldmaroonlehenga.12, multi-coloured, 8-9 years

Kid's stop girls' blended lehenga choli set (Kist_bluepinklehenga.12, multi-coloured, 7-8 years)

I have bought jbl go speaker from amazon during diwali offer for rs 1400 and it got delivered on 6th nov'2018.
I used the product till 22nd november but after very next day the speaker stopped working and i could not able to return the product as the return window was closed on 19th nov'2018.
Well as far as i believe i did not do anything with the speaker nor any water went inside. It just stopped working without any reason.
I complained about it but did not got any reposes from amazon and i don't know what to do next.
Please teach this organisation that this is not the way to fool people because its our hard earned money.
I will be eagerly waiting for our system to do the justice.
Thanks

I have placed an order at 10th Nov and then it order reached at my city in 12th Nov but It got canceled from the courier point. I talked to customer care, they said like they raise a ticket for refund still i did not get. So i called them again they said, some technical issue was there so it did not proceed. They raise another ticket for it and told me it would be refunded next week. I called them again then they proceed my ticket and they told it got refunded but you need to talk to your Bank customer care. and they send me a Reference Number[Mentioned Below] which i have to mentioned.
I have called Bank customer care and told my problem. They gave me one mail id[mentioned below] and told me to send my details . I have sent all the details and still did not get any response.
Don't Know now what should I Do.

Ordered Asus Zenfone : Rs4, 490
Reference Number :[protected]
Mail ID : pos.[protected]@bankofindia.co.in

I m a very old buyer on amazon with 300+ orders till date
have received a fake/duplicate item from
cloudtail seller whom i trust most

i m totally dissapointed since i searched a lot before finalizing a
cricket bat...

Me: there are many problem..
1. my order was for size 4...i received 6 size
2. fake grain sticker...bat is not even for tennis ball...
3. mentioned weight is 1.2 kg..i received fake plaster of paris bat of 954
gm
4. bottom of bat has plaster of paris...even on back side...
5. cover is of size 4 but bat inside is size 6

refer all images...i m even complaing to consumer forum and online sites
so that others wil be aware before buying

when i contacted customer support they said they can only issue refund on
return which will not help in solving the issue since same can happen with
other buyer

see so many bad reviews still amazon is selling this item

https://www.amazon.in/SG-RSD-Spark-Kashmir-Cricket/product-reviews/B00L0X42U0/re...⇄

i hope you will take some action on seller and also on customer support..

Hello Sir,

I have order an LED Strip light from Amazon which was of 10 meters in length but the package that I received from the distributor "Ex borders" one of the Amazon registered seller contains following.

one box of LED strip lights which is of 5 meters in length(already shared the images with Amazon and seller)Adapter, pins, Remote controller, instruction manual Even the box (from Manufacture)which they have sent shows it is of 5 meters.But now when i am asking for claim they are denying with out mentioning the reason even asking for several times.They are beating the bush around and sending the same response without any reason, Got frustrated since I have to get half of the product.

Please help me in this regards.

I have attached a copy of cod box delivered by delivered man collect of rs 540-/- so amozon investigation team are not accepting my complain i have submit proof of document as per attached i had 4 tome call to customer care officer the had ignore my complain and another product of 1 kg tea tata agni rs 179- not delivered, it wad reach on 21 nov, then after not delivered please to do the needful action in this regard
Mahendra chauhan

Returned the product. Reason missing the part. But still no refund. I am speaking more than 5 months amazon customer care service. They are telling, it is seller product. Amazon will not take the response. Wait to seller will do refund. And they are telling, now maximum product are seller product. Don't buy from amazon. If you buy, that your own risk. I am understand from amazon, what is that means - amazon no money guarantee. My suggestion please don't buy product from amazon.

Dear sir,
I have ordered "novel vegetable & fruit chipser with 11 blades + 1 free peeler inside, vegetable chopper, vegetable slicer (11 blades + 1 pillar)" on 2nd nov 2018 but it was not delivered in my address although it's showing delivered in my amazon portal. I have called amazon customer care twice (12 nov 2018 & 17 nov 2018) regarding this issue & they confirmed that this issue took place due to some technical reason and they also assured that i will get it soon. It's now one month over & till date i have not received. Kindly look into.
Order#[protected].

First amazon delivers a damaged product. Then on my replacement request, its not delivering the product since last 4 days... The status flips between out for delivery and delivery next day. Daily a new agent code is given and even after calling at least 10 time to each one, none answers. Several calls to customer care goes in vain. They have no control over delivery. I am stuck with damaged product and the without the agents take it back, i wont have refund also. Order id[protected]

Dear sir,
My name is deepak email id is [protected]@gmail.com which is registered with amazon. My amazon account is on hold from last 6 months. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
But last week by amazon pay i did a mobile recharge of 499. They deduct my money from bank but after that i got email from amazon “your order has been cancelled ” they cancel my recharge. They didn't send refund to my account
. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.