Amazon India — unable to get refund

I have ordered a coat, from amazon, and the name of the seller was indeals, which was a chinese seller, due to delay in the delivery i cancelled the order on 27th of january, but today its 19 of feb, and there is no response from amazon or the seller end. I called so many times, but there is not a satisfactory response from the amazon customer support representative, please take an action on it, you guys cant make fool to people, or stop taking items from the sellers, that you cant handle. Improve your service, this was not expected from amazon.in. Kindly do the needful.