[Resolved]  Amazon India — Unable to return/replace the product

Address:	Kurnool, Andhra Pradesh, 518501
Website:	amazon.in

We have got an item (lapotop - http://www.amazon.in/Asus-X541UV-XO029D-15-6-inch-i5-6200U-Graphics/dp/B01K1TTZPU?_encoding=UTF8&psc...⇄ )no bill provided, there is one cap (near the bottom right of screen cover bolt) is missing, we tried to return the product and amazon's return window was not accepting the return even before the return policy expiry date - was showing return window closed on 16th march 2017 (from 2nd March onwards), with little hope that amazon will send new and no unboxed products, so we compromised with bill and bolt issue because it was not a big concern, but from last night it started giving noise and becoming hot.

We tried to return or replace the product but amazon is taking to technical support window on step 2, and even though the returns are eligible till 16th March 2017, its saying returns are closed on 16th March 2017, don't know whether its amazon website issue or something else, also sent them a request using their contact us page, and didn't received negative response from them, also talked to their representative and no use, its really a frustrating experience from amazon, never faced such experience in past, I hope amazon will resolve this issue asap.