Amazon India — unauthorized amount deduction

Address:

737134

Hello there
i Bought phone from Amazon on 26 march 2019 with order id #[protected] with amount Rs 9999 and wile coming this product it miss placed i didnt get it and again it was replaced by new one with order id #[protected] and it is deliver on 23rd of april 2019 but i didnt get i just got message from ecom it is delivered and i had complain on it also to the amazon and also to the ecom but i didn`t get any respond on it till now.

regarding this i want full refund
date of incident 23/04/2019
name Sidharth rai