Amazon India — Undelivered Product and no refund

Order date: 4th Sept 22
Order Delivered as per Amazon: 8th Sept 22
Total value: Rs 430/- approx

The delivery details indicated that the packages were left with the guard of the society. The guard denied receiving any packages as he has been instructed by the mgmt to ask the delivery boy to directly deliver to the flat in the society.

I filed delivery feedback immediately. On 11th Sept, I called about another order and after settling the issue mentioned about the missing packages. I was assured that those will be re-ordered.

We waited a few days for the products to be delivered but no luck. We have since called Amazon customer service multiple times and they say we did not file a complaint in the product return return period. They have denied our claim.