Amazon India — Unethical behaviour and declining cancellation/refund

Website:

amazon.in

Order No.[protected])

My order was suppose to be delivered by 2nd of Nov`16 but for some reason they rescheduled it to 6th Nov`16. Then on 5th Nov sent me sms that I have requested a delayed delivery and asking me to provide a new schedule.

Case points.

Case - 1

Bogus message generated by Amazon acting on behalf on the customer.

The order was supposed to be delivered to me on or before 6 Nov ( original delivery date was before 2nd Nov). But on 5th of Nov I received a message stating that I have asked for a delay in delivery, I have not requested any delays. Amazon is sending bogus messages that the delivery has been asked to be rescheduled by me.

Case -2

Hijacking customer funds ( order no.[protected]

The mentioned order was a gift for someone flying out of country on 6th Nov, so since after calling the customer agent I got to know that your delivery partner will not be delivering as per schedule I mentioned on 5th Nov and again on 6th Nov that I would like the order to be cancelled and have by money back in my account. ( No option was available to cancel by app or online in my case).

On this I have been told that unless the tracker status get change to `item return` they cannot initiate the refund. The support team was totally aware of the situation and was clearly able to see that the package has not been delivered to me and yet they are not ready to initiate cancel and the refund. The communication between Amazon and its partners are not customers` concern and they cannot hijack my money on that ground.