Amazon India — Unethical Behaviour by Customer Service Executive

Address:	411021
Website:	www.amazon.in

I had ordered a Nubia Z11 phone which was supposed to be delivered to me by 23rd Jan. I did receive an sms with courier boys details ([protected]) but he was not receiving my call i called the customer service[protected] where in an executive (Chaitra) received my call i told her that im trying to reach the courier boy but he is not receiving my call, then i spoke to her supervisor (Salim) he said that he spoke to the delivery boy and he will deliver the it by 6.30pm but i told him several times that can he arrange a call or connect a call with the delivery boy but he said to disconnect the call. Since i was going to travel out of town i requested him to connect the call as he would have picked it from his location, but instead o[censored]nderstanding my problem he disconnected my call. I wanted to complaint against the supervisor (Salim) how can he disconnect my call as he is there to serve the customer. I have the call recordings for the same.