Amazon India — Unethical Practices/ Fraud/ Refund Withheld

I am writing to share a terrible incident that happened with me whilst shopping on amazon. On 30th August, I returned a refurbished Sandisk Extreme Card 64Gb that I had ordered. But upon checking the order, much to my disdain, I found out that I had received a completely wrong product, a Sandisk 4GB card instead, and began to initiate a refund as the replacement was not available. After ten days of waiting and not hearing from the team, I called the customer service, only to learn that the seller had ghosted me and that a refund will not be possible. I not only am appalled by the experience but also shocked. I promise to raise a legal complaint if my issue is not resolved within the next 72 hours.

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