Dear Sir
I wish to bring in your kind notice the unethical practices being carried out by Amazon India to sell the old products manufactured Jul 2021 on the name of Republic day sale in Jan 2023. I am amazon Prime member.
Please find the Order ORDER #[protected] dated 17 Jan.
This product is sold by Cocoblue retail. When contacted him, said he has fulfilled amazon compliance.
No one is taking responsibility to replace obsolete product.
When Product was delivered customer, it was found that this product wast imported in Jul 2021.
On receipt Amazon Customer care was informed on phone and by mail with screen shot and in by mail.
Amazon Customer care promised to replace the product.
The replacement was placed while ORDER #[protected].
Replacement was delivered on 25 Jan 2023, but delivered the same product after 03 days.
Again I called Amazon customer care +44 [protected] and this call lasted for 1 hour 24 Minutes. This call was attended by Mr Davinder. He was unable to address customer concern, why the same old product was sent. Matter was taken with the escalation team of Amazon. Madam Mamta attended this call at Amazon Escalation desk.
Escalation desk of Amazon was unable to address the customer complaint why old products are sold in the name of Republic day sale. Madam Mamata insisted me to take a refund. Escalation desk was unable to address my concern and again insisted for a refund again and again.
Amazon Offered me INR 600 concession if I buy other ASICS shoes only, but failed to provide replacement for old product which was delivered 2nd time same old product.
Amazon India is indulged into unethical practices of selling very old products on the name of sale.
Amazon customer care and Amazon escalation desk are working only on namesake they are helpless working for vendors not for customers.. They are helpless to act against these vendors.
I request the Govt of India to thoroughly enquire into the matter, to check these illicit practices on the name of sale by Amazon India.
I am sending mails [protected]@amazon.com, Mr Vinay Kumar reply on his behalf, answering from anonymous mail id, without any reference of my mail.
Resolution Expected
1 This seller should be blocked on Amazon.
2 Why Amazon allow sell old products.
3 Customer should be provided with new pair of shoes, for which payment is already made.
Regards
Ajay
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