Amazon India — Unprofessional service in terms of Delivery

Address:	560055
Website:	www.amazon.in

I had ordered for a Ilina gift watch set which was supposed to be gift wrapped and with a gift message. It was a birthday gift to someone special and was to be delivered timely. However i got a message that the order was arriving two days early at the person's place. I called up the delivery service and requested them to have it delivered two days later. The guy replies rudely and tells me he is sick and can't help me further on. He rejected all my calls post that. When the gift was delivered, it was neither gift wrapped nor did it contain a message. That was quite an embarrassing moment for me. I called up amazon to assist me with this. The representative added some credits to my account and further on suggested some gift card which would be gift wrapped and contain the same message and would be delivered timely. However, the gift arrived a day late and was again without a message or gift wrap. I was completely embarrassed for the second time. Amazon doesn't value emotions or the weight distanced love carries. All they care about is just completing their damn order by hook or crook, without verifying the sellers or the delivery service. When I called up the representative again, he just apologised and said he couldn't help me with that. Atleast he was willing to refund my gift wrap money, which is so important when paired with emotions that the gift carried, don't think they'll get the sarcasm I intend to make here. Please escalate this issue as much as you can, to not get duped further on and exchange baseless calls with their representatives who provide no solutions, only excuses.