Amazon India — Unsafe & Below-Standard Delivery, Defective Equipment

Address:	Jaipur, Rajasthan, 302017
Website:	Amazon.In mobile application

I purchased a product from Amazon online, a Philips viva collection electric induction stove and when i first received the product, it came with no or almost zero packing apart from the manufacturer's box and a cheap third grade 0.2 micron plastic was wrapped around it and the box was utterly in a bad shape and since there was no additional protection for the induction as well, so i guess the plate must have taken quite a jerks and shocks during the transit. After opening the box, i found the ceramic plate not in place and was shifted from it's place. I firstly, initiated for a replacement and then, spoke to the customer care on phone and asked them to double check the product while sending and to definitely make sure for a thorough packaging of the product so it shall remain in a good shape. Also, email was written to them for which they apologised for the bad delivery standard and assured on the coming replacement.
5 days later, i received the product again, and intelligently, what was done is that the exactly same piece(with rectifications and changes in it) and in exactly the same way, with the cardboard box and thin plastic with no protection.
I'm not sure whether i'll be going for amazon again ever for any of its products but firstly, i want the amazon to respond to this complaint and to see what they have to say for it!