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Amazon India — updating as "item delivered" without delivering the item to customer - three orders

Address:Brigade Gateway, Dr Rajkumar Road, Malleshwaram, Bangalore, Karnataka, 560055

1. The following three orders have been updated online by amazon as "item delivered" whereas the item has not been delivered to me.
(A) order id[protected], order date - 08 feb 20, date o[censored]pdation - 15 feb 20.
(B) order id[protected], order date - 08 feb 20, date o[censored]pdation - 15 feb 20.
(C) order id[protected], order date - 08 feb 20, date o[censored]pdation - 14 feb 20.
2. It is not understood how amazon has updated its records online that item has been delivered, whereas the fact is that the delivery person has not even called or contacted me.
3. Although i contacted the customer support both on chat and voice call, they have not provided me with a complaint number. Without which, i would be unable to follow up my complaint. Their assurances that product would be delivered in due course of time is meaningless and defeats the very purpose of a consumer-support infrastructure.
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Amazon India customer support has been notified about the posted complaint.
Feb 17, 2020
Updated by swaroopslohit 1. Further to my complaint on Feb 16, 2020.
2. Today again, I was intimated that two orders would be delivered. Again, the Amazon local persons at Dimapur updated online records as "item delivered", without actually delivering the item. Details of Order are
order id[protected], order date - 12 feb 20, date o[censored]pdation - 17 feb 20.
3. Two items were to be delivered (i) Natureland Organics Sorghum/Jowar Flour 500 gm, Qty 4 and (ii) Ezee Garbage Bag - 19 X21 inches (Pack of 3, 90 Pieces, Small).
4. On further investigation, it was learnt that the local dealer of Amazon at Dimapur, Mr Sehabo, Mobile No [protected] is behind this updation. On speaking to him, he was very rude and told that this is the way things will work. He said that orders will be delivered as per his convenience, but the online updation of "Item Delivered" would be carried out on the day it is supposed to be delivered.
5. Such kind of practice is highly unethical and I have made several complaints to Amazon, but to no avail
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