Dear Sir/Madam,
I am writing to raise a formal complaint regarding a non-refunded payment on the Amazon Shopping app.
I had placed an order worth ₹721 on 2nd June 2025, which was cancelled by Amazon on the same day. I was informed that the amount would be refunded within 5–7 business days. However, today is 24th July 2025, and I have still not received the refund.
I have contacted Amazon customer service multiple times, but each time they claim that the issue lies with my bank. However, after visiting my bank, I was clearly informed that no refund has been initiated or held by the bank, and the issue is from Amazon’s end.
This situation has caused me mental stress and wasted time. The contradictory statements from Amazon and my bank have left me helpless and disappointed as a customer.
I request you to urgently look into this matter and process my refund of ₹721 immediately.
Details:
Order Date: 2nd June 2025
Amount: ₹721
Order Status: Cancelled by Amazon on the same day
Transaction ID:[protected]
Refund Status: Not received as of 24th July 2025
If this issue is not resolved within 7 days, I will be compelled to escalate it to the National Consumer Helpline and file a complaint with the Consumer Forum.
Thank you for your immediate attention to this matter.
Sincerely,
Sudha
[protected]@gmail.com
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