Amazon India — Very poor services of amazon

Address:110083

I had ordered xioami redmi note 3 from Amzon. i have submit request on 20th june for replacement of handset as battery got heated continuously. i got confirmation that amazon person will pick my phone on 21st june but till today i am just following with them .there is no communication from amazon and they are giving me nonsense excuses that i refused to give handset to their person.evem they sent me a written confirmation yesterday that my phone will be pick up by today only before 2pm but till now no one has visited my place not even i recvd any information from amazon.
Please look into this matter.

Regards
Upasna
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