Amazon India — vivo v11 pro/ delay delivery and fraud

Address:

110092

(No subject)

Saurabh sharma
To me
4 minutes agodetails

Order placed: 10 october 2018
Amazon.in order number:[protected]
Order total: 25, 990.00

From last one week, i am experiencing terrible service.

I have ordered vivo phone from amazon india on wednesday and it was delivered on friday. On friday, delivery boy came however i was not at home and he told that he will come on saturday. On saturday he did not come and in evening when i called him, then he told that, his bike break down and package will deliver on sunday. Same issue happened on sunday and monday. I have tried customer care however they told that it will deliver but no success

Today, 16th oct, today delivery boy again change and he told that he will come however he did not even i have confirmed his location. He was around 15 mins away from my location. On 9.28 pm i have received the call from him that he will not come and my package will deliver on tomorrow i have told him to come and he confirmed that he will come but after that he did not my phone. He update him system on 9.28 pm, he updated false update that unable to contact customer.

I have contacted customer care again, they ensure that they have escalated this issue but i have no trusted because all representatives saying same issue. I am paying for amazon prime but it's waste of money for this type of service