Amazon India — Worst courier service | Unprofessional people hired | Non delivery

Address:	New Delhi, Delhi, 110035
Website:	amazon.in

Dear Sir,

I placed an order for purchase of Instant Geyser from Amazon.in through Order ID #[protected] on 2 December 2016. It was scheduled to be delivered by 3 December 2016 under guaranteed 1 Day Delivery schedule.

The Order was delivered to me on 4 December 2016 (instead of 3 December). On the same day, I noticed that the product was defective for which I placed the return request same day and it was returned on 6 December 2016. In return, I was expected to receive a replacement product by 10 December 2016.

On 10 December, the courier agent reached my place in the evening after several follow ups. The courier agent (Sandeep) was quite unprofessional and rude. When I objected, then Sandeep denied to hand over the product and just took it back with him.

I placed the complaint with Amazon on this matter over the call and they assured that strict action would be taken against the courier guy and also the product would be delivered to me very soon.

On 11 December 2016 morning, I received an auto message that the product would be delivered to me today. After 30 minutes, I received an another auto message that the delivery couldn't be made as "Nobody was at home to collect the package" which was not the case. I contacted the courier guy over the call and he coincidentally happened to be the same person "Sandeep" who refused to deliver the product.

RESOLUTION EXPECTED:-
- Immediate delivery of the product
- Action against the courier guy - Sandeep