Amazon India — worst service from amazon for refund

I ordered through amazon but payment deducted on jun 21 still not got refund they told to wait till fri jun 29 2018 for the refund of order total: rs.8, 990.00/- of the canceled order no:[protected]. Worst service ever from international company. On today 29 i called amazon customer service they told they will not share complaint no and told to wait another 5 more days
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I had ordered Lakme skin gloss gel creme on 17th of june which was to be received on 21th june but I hadn't received on the same day but their status showing delivered to me & signed by me.I have also filed complain to Amazon but they are not taking any action.Kindly look into this matter.

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