Amazon India — worst service given by amazon as well as it's customer service support even when i requested them that my father is not well

Address:

New Delhi, Delhi, 110092

I ordered adult diaper from my amazon prime account linked with [protected]. But the payment was getting failed 2 times hence i called to customer care n he said that ur mail i'd is not registered hence he is unable to chk. Hence he requested me to order the item my doing email id login. But it didn't took my mob no. As it was already registered. I already told him that i need this urgently n told him all issues. When i ordered this from my mail id, my all request got spoiled as i failed to get prime delivery coz my no. Was not registered in this account n called to customer care for again urgent delivery n marked 3-4 mails to seller but no help got as they are not doing any reply.

This is how amazon is dealing with critical cases. When they have only normal items so why they are hospital and medical related accessories when they are unable to deliver it fast for some exception.

I am also working in customer service and know that there is always some exception and urgent cases which the company should handle it carefully.

But really highly disappointed by this company