Amazon India — Wrong Airconditioner delivered and agreeing for replacement

Address:	Bangalore, Karnataka, 560047
Website:	www.amazon.in

ORDER #[protected]
Sir, I had booked LG air conditioner model LG LSA5pW3A L-Pearl Split AC (1.5 Ton, 3 star rating, White) on 17/10/2016 at amazon.in website, I paid through my credit card and the air conditioner was delivered with different model No – LG LSA5NP2A1 L-Nova Plus on 19/10/2016. I went to amazon.in website and requested for replacement. But till 22/10/2016 no one came to pick the wrong package and delivered me my correct air conditioner. Today 22/10/2016 evening I called amazon customer care at Mumbai on[protected] and spoke with Mr. Deepak who heard me and told me that he will arrange for pickup but replacement cannot be done for this order and only refund will be initiated and when I said I did not ask for refund and I need an replacement he said firstly that stock is not available and when I insisted for replacement as no mistake from my end and it was amazon mistake by delivering wrong model, Mr.Deepak refuse to give replacement and he said stock is available but we cannot send u as per the agreement for this model. I don’t understand from where this agreement pops up and I am simply asking for replacement and no refund. Mr. Deepak was very arrogant and he did not given me proper support or assistance on requesting him to give me proper customer service. I disconnected the call and called back again to customer case Mumbai Amazon on no.[protected] and complained about my problem and about Mr.Deepak. I spoke with a gentlemen by name Mr. Dinesh who said he will certainly help and took time to speak to his supervisor and finally said the same that we cannot give replacement and we will only do refund of amount and his supervisor has not agreed and he cannot help further. I told him i had requested for replacement and not refund and it is accepted on website for replacement and make my speak with their superiors at amazon email or complaint no but he could not provide it. I feel amazon is cheating customers like us who have done no mistake and deliver wrong model air conditioner and when we ask for replacement they give pathetic customer service on phone and give us refund instead of replacement. On being so famous in market amazon is playing with customer feelings. I request you to kindly register my complaint and resolve my issue. I am asking for my air conditioner which I had ordered for and I don’t need any refund. I have attached the model no detail sticker which is delivered wrong Please resolve this issue at the earliest.
Regards
Shafiq ahmed
[protected]@yahoo.com
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