Amazon India — wrong delivery of product - shoes and non refund thereof

Address:	110092
Website:	www.amazon.in

Order id:[protected]

Dear sir,

It is really an horrible experience i have come across. Despite several schedules for picking up the wrong delivery of item i was forced to get my payment back. But this was not the end. I was again misguided and promised that the refund shall be made to my account and i was asked to submit the bank details which were given on the same day. The complete detail was provided to the executive on sunday that the payment was made through the amazon pay to get the discount offer and accordingly the amazon pay account was loaded with an amount of rs.2700.00. Surprisingly, i was today, on follow up, informed that the replacement has been made and it was on the way. I could not understand, as to how, the replacement is being made now which was not ordered by me. The refund was requested and the shoes were got picked before the scheduled time. The picking time was scheduled for monday, 16th oct., 2017 between 7.00 to 10.00 a. M., but the same were picked on sunday around 8.30 pm. Does'nt matter. But the refund was not made to my bank account.

I think that this is not a fair practice of doing the business, your company has cheated me by fraudulent means. I have been mentally harrassed. Now, i have been financially cheated. I am being forced to take stern action as per land of law and take the matter to the concerned forums/courts.

Frankly speaking, i dont want to retain any relation as a customer with the vendor like amazon and would never suggest to deal anybody with amazon

Happy diwali.

Anil handa
Mob. No. [protected]