Amazon India — Wrong Item Delivered ORDER #[protected]

Amazon India delivers the wrong product, as it does few many times in a regular fashion, and while talking to customer care, they never accept the same. Product being shown and ordered (ORDER #[protected] is different, and product being delivered completely different. Not sure, why AMAZON-INDIA repeatedly does the same..
Need lot of improvement in their services of Amazon-India.

As such, this is kind of practices never experienced with Amazon-USA.

There should be some Regulating Authority to impose huge penalties for all such practices being adopted by the companies.

Thank you!