Amazon India — Wrong item was sent by the seller from Amazon

I purchased "Black Soya Bean" from amazon ( packet of 1 Kg) for Rs.299. However, when I open the order, ( after a week of receiving the order) I received a totally different item. Instead of the Black Soya Bean, it was Finger Millets.
It was not only a totally different item but also a different brand.
But my requirement is Black soya Bean, so I raise it for a return and gave the photographic proof of the product I received along with the package cover.

But Amazon denied stating it non-returnable item. They were not ready to contact the seller nor i could contact the seller for the same. Above all the seller has taken down the listing of the particular product and which makes it very difficult to see any more details.

My concern is if Amazon is not taking responsibility for such a misleading seller then who is? It was a total waste of time for a customer to go through all this hassle and Amazon should refund my amount and backlist, such a seller.
I have attached 3 pictures of the product I ordered and 1 picture of what I recieved.
+4 photos
Was this information helpful?
No (0)
Yes (1)
Amazon India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    19931
    Pending
    0
    Resolved
    1458
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information