Amazon India — Wrong product delivered and false promises regarding replacement

Website:

www.amazon.in

Hi,
I am swapnil shete. Recently i have ordered one product curiosity electric egg boiler.
So,, i received the product, one day prior to delivery date. But when i opened the package, the product was different. So i immediately contacted your help center[protected] and asked to replace the item with my original item. As the initial delivery e address was my office address and product was already at my home, i requested them to change the pick up address to new address. Meanwhile amazon sent the replacement as my original product and it was in transit.

But, even though i change pick up address, the mail sent by amazon as a confirmation, was still showing my original address. So i contacted help centre again and requested them to change the pickup address again, but pick up guy never showed up and product is still there in my room.
The replacement package amazon sent was supposed to be delivered on 15 june 2017, but in the morning at 9:00 am i received communication stating that the product can not be delivered and it is being returned to the fulfillment centre. As on 15 june 15, 2017, the product delivery got cancelled, why?, i don’t know.
Now, the problem with this whole thing is that, there was no clarity of communication throughout the system. Every time i called your help line, your associates assured me that they will take care of things, but they never did. Every time i asked them to talk with superior management, the answer was, we are the highest chain in communication. Being loyal customer of amazon, and amazon claiming itself to be a world class firm, this kind of service is not expected. I have suffered and i directly accuse amazon to harass me mentally in this regard.

Call summary to amazon helpline[protected]

Date time duration
6-jun-17 11:32 pm 13min 55sec
11-jun-17 11:24 pm 22min 24sec
12-jun-17 12:07am 23min 30sec
13-jun-17 10:19pm 46min 11sec
13-jun-17 11:11pm 6min 8sec
14-jun-17 08:55am 8min 14 sec
15-jun-17 08:49am 22min 39sec
15-jun-17 09:19am 9min 53sec