We ordered for a robovac (viomi-se), but we got a salwar suit instead..
even before we opened the package we knew it cud be a dress material, so we called amazon customer support to return it.. but they insited to open it and take a video to be on safe side, so we opened it and took a video too..
later the item was picked up by amazon and they indicated in our account as the refund is initiated for this product too.. but we have been waiting for about 20 days now and after multiple calls (4-5 times ) and each time talking to new customer sevice rep and then their supervisor ( all new ppl every time!!) they are giving the same reason saying the money is stuck some where.. i cant beleive a company like amazon cant resolve the money-stuck issue in 20 days time.. one of the times when we called the customer service rep even committed to us that if the seller doesnot refund, amazon will refund the money, but they dint honor that commitment.. we had in the past returned a genuine product for not correct fit and got the refund immidiately too (within hours of the return pickup..), but in this case they have been inordinate delaying it and not giving any valid reason.. fed up with the follow ups, we are posting our story here and hoping for a speedy resolution.. thanks!
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