Amazon India — wrong product delivered by seller ny craze of amazon india

Address:	401107
Website:	Amazon.in

I had ordered online Dr. Scholl's liquid Corn & Callus remover Liquid Kit- 1/3 Fl Oz. Order ID was[protected]. I have received delivery for this order but after opening the package found different product and packing. Much to my dismay, it was looking like very old pack and back side instruction page found torn half due to which expiry and instruction cannot be readable . It was paid delivery and i had paid 1310/- through my debit card. Please note i had clicked /ordered on one red color product packing and what i received in delivery was blue color pack of same drug company with different description on the package. I have communicated my disappointment to Amazon.in site and seller Ny Craze and asked them take back product delivered notifying me pick up day and refund my money INR 1310/.
I have registered complaint on Amazon site and seller NY. Craze on date 20.09.2018 verbally and via mail and in response promptly sent snaps of product received via mail and on whats app number. I have provided snaps mentioned hereafter 1) product snap. 2) product with its packing, 3) outer box with Invoice no.4) back side of pack with torn instruction and expiry page. to both amazon and NY.Craze . Both they have confirmed receipt of snap via mail and verbally and assured me refund within 48 hours.

Despite of submission of above mentioned material facts about mismatch of product delivered and ordered via email and their whats app account and after speaking with customer support of Amazon.in and seller NY craze not less but 5-6 times by now and wrote mails after speaking with them I am still craving for refund thus realized both they gave false promise resolve and refund within the 48 hrs . This is 10th days now and when Y's day I had spoken with amazon customer support they notified me a new development that the claim has gone with A to Z guarantee team and thus it would take another 7 to 15 days for resolution. whilst mail received from seller that when amazon chosen go for A to Z claim, it gone to their another team handling such matters . Thus it was Shocking to me when all the material facts available, then why they need additional time for refund after penalizing me 10 days in past.
My request to you to kindly intervene and ask Amazon and their seller NY.Craze for instant refund of my 1310/- hard earned money .