I have placed an order for the Samsung Galaxy Watch 4 LTE version on the date of 15th Jan, 2024.
And I received the order on the date of 17th Jan 2024, and on the same date I raised the complaint regarding the wrong product received and also provided with the image of the product that i received the Box that it is used for delivering the product as well as the Bill of the product.
I have explained to them that I have received a completely wrong product with the wrong bill/invoice as well in my name, and they informed me to take this to internally investigate the issue and asked me to call back on 22nd Jan, 2024.
I have called them on 21st Jan, 202 to know the status of inquiry and been asked to call on 22nd to get the update.
And again I have called today, the customer service executive has asked me some details and asked to hold the call, but they put me on Hold indefinitely.
So I have reached the Customer service again and asked them for the status of the inquiry.
Customer Support team have informed me that they have done the investigation from there end and been told that no action can be taken as they feel that they have sent correct order, I have requested them to check the dimension of the box that i have attached in the picture and the box (Larger) which i have received since a Galaxy watch cant be fit into the Box that i have received, But they informed me that they cannot perform any further operation on thi issue, and when i have asked them can i escalate via mail ID they informed me that there is no such service.
After multiple calls regarding the investigation I have not been given a logical explanation since the Bill and the box dimension states that it's a LED light, so it can't be a watch.
Please consider this mail as a request to look into this matter and also consider this mail as proof of reaching out to you so that I can raise a complaint in the consumer Forum.
- Could you look into the images of the Box, please check the Box dimension during the packaging as well as the weight of the product.
- Since Bill that I have attached in the mail clearly states that the Product delivered is an LED light with the Invoice and the bill is in my name and there was no product that i have ordered on that date which clearly points out that i have received The wrong product (Light) instead of the galaxy watch.
Have even reach to their twitter handle but still the issues is not resolved .
Was this information helpful?
Post your Comment