Amazon India — Wrong Product delivered. No refund granted.

A) Order details

Order No #[protected]
Order Date # 26th August 2020

B) Item Ordered

Docoolers H&B Detail Paint Brush Set, Miniature Nylon hair brush for detailing.

C) Amazon took Adhar Card (photo/address proof asked for) details for compliance of Import of item. Same were submitted.

D) Item Delivered

Unbranded, Made in China brush set. It's a fraud as on online shopping Site image of Branded product is shown but cheap China Substitute is delivered.

Manufacturing location provsion is breached as it was supposed to be NOT from china.

E) Return Requested on next day of receipt of delivery. Return till date NOT picked up..

F) Status as on Oct 9, 2020
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a)The Return of wrong product not collected. On follow up, Amazon connected me with the Vendor based in Ireland around 15th Sep and he promised to collect within few days.

b) On following up with Amazon, it made me talk to vendor WSStore based in Ireland and representative assured to organise refund.

c)Got an email from Vendor around 20th Sep that they are arranging Refund without taking back the product. I have still kept the product ready for pick up. It is still lying unused for them to pick up.

c) Got an email from Amazon on 29th Sep that Refund of Rs 889 is processed. Refund Order reference #076003. But till date NO REFUND is reflecting in my Credit Card Statement. (I had made payment vide credit card hence refund will come through credit card).

d) Amazon is not approving of comments in Cutomer Review of Product.

Request to
1) Arrange immediate Refund alongwith compensation of Rs 25000 for the loss of business which I had to incur for non-receipt of artist grade brushes. These were ordered to execute business orders for paintings.

2) Blacklist Vendor for fraud.