[Resolved]  Amazon India — Wrong product delivery and denying for refund

Address:

Bangalore

I had ordered Redmi 9A mobile phone a month back through Amazon application by making an online payment of Rs.7, 990. Then instead of mobile phone I had received Women Handbag and I had informed the support team immediately and they asked me to return back the order which I had received. Few days later when I contacted the team said the order I had placed cannot be replaced and they will initiate the refund only and I agreed for the refund process. Again after many days when I again contacted the support team about the refund status, the team said they cannot refund the amount as the phone I had ordered shows delivered in the status, but very clearly I had not received the order I placed.