Amazon India — wrong product delivery and loss

Address:

2/69, Arya Nagar Colony,, ADA-2, RAMGHAT ROAD, Aligarh, Uttar Pradesh, 202001

On august, 11th 2019, through online shopping i have ordered a product namely inalsa food processor inox 1000 worth rupees 7590 from amazon.in with order no.:[protected], but they supplied a chopper of costing rs.100-200/- in a very small packaging of 5 inch x 5 inch of approx. Weight 250gms (Weight written on the outer slip of packing is 7.12 kg which probably is of the product i ordered).

Immediately after receiving wrong delivery on 15th august 2019, we inform amazon.in customer care, and they told that investigation has to be done in the matter and will be informed by e-mail about the investigation results within 5 days, but there was no result, further after 7-8 days i requested the amazon.in customer care regarding the replacement of product, and they replied that their investigation is complete and they will not replace the wrong product. Again we tried to convince them by the proofs we had and they agreed for re-investigation in the matter and informed me that within 3 working days they will be revert back to this matter. This time we called after 12 hours, and they were informing that there were no re-investigation, after requesting them several time for re-investigation, they communicated that re-investigation is complete and they are not returning the product or any amount to refund.

We have also contacted the amazon.in seller who have supplied the product through amazon. The amazon seller (E - emporium) of the product accepted his mistake and realize that product was wrongly replaced at his end, as the parcel was exchanged and he was ready to provide replacement.co-operating in the matter he also mailed me regarding his position and is agreed to provide replacement accordingly.

This was communicated to amazon but no response from them. This show such arrogant employees have placed in india dealing to the customers who are their main source of business. They don’t even ready to listen to complain in this regards with sympathy.

As you know, india is progressing in e-commerce services being world one of the most developing country. But this is the situation/condition of customer when they encounter any fraud from 3rd party or seller.

Lastly, i am sending you this mail after i gone through severe mental agony from amazon customer services. I am a amazon.in customer since 2014, and have received several products with satisfaction. But this time it is very pathetic experience from amazon.in and we are feeling been cheated by amazon.in.

I would like to request you to intervene in this matter and take some strong steps against these customer service employees who are sitting there for cheating innocent people without any reaction.

Please do the justice to us. Kindly arrange to replace the wrong product (With the correct one we have ordered & invested our money for) or arrange to return back our money.

Thanks
Hanish gupta