Amazon India — wrong product received and talking rudely

Address:

Muthukumaran nagar Poonamalee, 600056

This is my order no[protected] this order was placed on 26th november 2019 and received on 1st december 2019 within in minute i opened box was damaged completely and received wrong product within 10 mints i called customer care mister ratnesh a attend my call and informed about this issue i ordered one thing but received wrong product he promised me that within 1 or 2 days problem will be solved i ask him to send mail what he said but this executive cheated me asking me to wait for 7 days already to receive the product waited for 6 days and get wrong product and still he was asking me to wait for 7 days. After seeing this mail again called executive and mister abbas attended my call and from the beginning he was talking rudely and simply saying amazon policy aim asking him why should have to wait for 7 days but he was talking rudely i need my money back please take severe action against this online frauds looting money from customers asking us to wait for more days. They are not just listening harassing me completely by saying wait for more days why should i have to wait problem is there end and asking me to wait i request consumer to take strict action and please ask them to refund my money

• this one is renewed product it’s not a brand new one even in this they are sending wrong product
• nexvant seller already very worst seller he was cheating customers very badly i will attach screen shot of the seller rating this type of sellers wear encouraging by amazon and cheating customers