Amazon India — Wrong product received from Amazon.in

This is Vaibhav Thakur,
On 29-July-2022, I ordered DEEPCOOL RF120 FS 120mm Case Fan 3-in-1 Pack - (DP-FLED3-RF120FS-3P) #[protected] from Amazon of Rs 9057/-. It got delivered by Amazon on 1-August-202, when I opened that product it was not the same product which I ordered. Amazon team delivered a old & dusty set up box to me instead of actual product (screenshot attached). This order was placed with Appario Retail Private Ltd, one of the third party sellers on Amazon.in.

On the same day, I raised the return & refund complaint to Amazon customer care regarding this issue. They told me to wait as they have initiated the investigation & asked me to wait for 2-3 days. Once the investigation gets completed they will share the status with me.

And now, after doing a several follow ups with Amazon customer care. Today (6-August-2022) I got to know that they have closed my case saying that return & refund request could not be proceed.

Even when I reached out to Amazon customer care on call, behavior of the executive was not good and he disconnected my call without letting me complete my query.