Amazon India — Wrong refund given

Address:	560055
Website:	www.amazon.in

Regarding order no[protected], i have raised return request and ask for refund in my bank account( regarding this a email was send to me and assured me to reflect amount in my bank account, also screenshot of this mail is attached in this complain), but due to some issues it was couldnt pickup, again on 20 jan i called customer care to raised return, they help me but no body came to pickup, on 21 jan i again call ur cus care to return, this time they raised a return request, and they manually select mode of refund as amazon pay balance without asking me, u can check mail send me to on 21 jan, after pickup amazon gave refund in amazon account, but i want this in my bank account, but amazon is continously denying to give refund in my bankaccount although is is totally amazon fault, help me to get my refund AARAV [protected]