Amazon India — Wrong Return Product not Refunded by Amazon.in

Address:

Madhavaram, 2/50, First Main Road, Pukraj Nagar, 2/50, First Main Road, Pukraj Nagar, 2/50, First Main Road, Pukraj Nagar, 2/50, First Main Road, Pukr

09:34 AM Initial Question:Issue: Order[protected] and all orders from order tabs for past 365 days are missing

09:34 AM Shanmugha : Hello, my name is Madhuri . I'll be happy to help you today.

09:35 AM Shanmugha : I see that your concern is regarding the orders are not reflecting under orders tab
09:36 AM Simi : Hi. Yes. Also there is another issue. Wrong item returened back from Customer and still SAFE T Claim is not open for filing claim on the same order
09:36 AM Shanmugha : Apologies for the inconvenience caused

09:37 AM Shanmugha : Could you please wait while I look into this for you?

09:38 AM Simi : More than a week. Ref CASE [protected]. They are repating the same thing that customer will return the item. But I already received a week back
09:39 AM Shanmugha : Thank you for holding the chat
09:39 AM Shanmugha : In regards with the orders tab, please know that due to technical glitch the orders are not reflecting
09:40 AM Simi : No glitches. It is empty.
09:40 AM Shanmugha : please know that the concern team is already team is working on the same
09:40 AM Shanmugha : It is empty due to technical issue
09:41 AM Simi : Even sent items for past 365 days are blank
09:41 AM Shanmugha : Yes Sir/Madam most of the sellers are facing the issue and the team is already working
09:42 AM Simi : SAFE T-Claim, there is no proper update, kindly help
09:42 AM Shanmugha : Can i know what error are you facing while filing a safe-t claim for the order ID:[protected]
09:42 AM Simi : the received item is two packets of cloth instead of one box hair straghtener sent
09:43 AM Simi : Enter your Order ID
[protected]
Check Eligibility
As per proactive reimbursement policy, you will receive a reimbursement after 30 days from the refund issued date if the item is still not returned back to you. Since 30 days have not passed from refund date, this order right now is not eligible for SAFE-T claim
09:44 AM Shanmugha : I see that the order was refunded on 24/11/2022, you will receive a reimbursement after 30 days from the refund issued date if the item is still not returned back to you
09:44 AM Shanmugha : Hence the reimbursement will be done automatically incase the order is not returned within 30 days from the return day
09:45 AM Shanmugha : refund date
09:45 AM Simi : Not clear, as I already received the return from customer
09:45 AM Simi : is the refund applied back to me from customer/amazon
09:45 AM Shanmugha : so the order is already returned, you havent received in original condition
09:45 AM Shanmugha : right?
09:45 AM Simi : yes
09:46 AM Simi : I even attached photos on the case id
09:46 AM Shanmugha : please wait for 30 days and file safe-t claim as you are unable to file currently
09:48 AM Simi : Fine Madhuri. Thanks
09:48 AM Shanmugha :

Thank you for Selling on Amazon.

09:48 AM Shanmugha has left the conversation.
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Based on above chat, though consumer fake return product received and portal not working or not accepting my SAFE-T claim Amazon says that safe t policy is 15 days and cannot give. Before the above chat communication request, I put 2 more case log but the same message repeated. Wait for product to come. Though already received at my end. This seems fradulent by Amazon.

I sent a hair straightener and in return received 100gm cloth in 2 packets.
My order reports tab for past 365 days is empty, could not get invoice. Case was raised last dec 2022 not resolved. It seems like a plan to avoid refund.

Thanks
Simi