Amazon India — Wrongly delivered item

Address:	462016
Website:	Amazon.in

Order Number[protected]
Instead of beige colour amazon has supplied black colour item, after several complaints now they are asking me to self ship the item, I dont understand why ??

The fault completely lies with Amazon and they are now harassing a customer by asking to self ship the item back . I dont understand if amazon is able ship an item to a particular location then why dont it has a reverse courier facility on the same location, even if it is at complete fault .

Instead of compensating the customer by shipping a wrong item, Amazon is harassing a customer, , , , , very pathetic and extremely poor customer service .